Help

At Babyhome we want to answer all the questions you might have, so we have developed our own customer service. Here you can find all the frequently asked questions about Babyhome and our products and get a quick, easy answer to any question you might have.

General information

I am concerned that my child is not in the recommended age/weight range.

The age for using Wave ranges from 0 months to 9 kg / 20 Lb. The maximum recommended weight is 9 kg /20 LB.

Can I purchase products directly from Babyhome?

No. In the section of our website called Stores, you can locate shops in your area or web shops, where you can purchase Babyhome products.

Can I travel with my Babyhome product?

Yes, all Babyhome products are designed for travel. Their light weight, compact folding and travel bags make them easy to transport.

You can download the instructions to do it here

How can I find the nearest Babyhome retailer?

In the section of our website called Stores, you can find the shops in your area or the web shops.

How do I attach the accessories?

By clicking here you can download the user manual with instructions on how to attach the accessories.

The Babyhome product I have is no longer sold. Are accessories available?

Due to constant innovation, once a product is no longer being manufactured the accessories remain available until stocks run out. Please contact us to verify the availability of any accessory.

How should I clean Babyhome products?

The aluminium frame should be cleaned with a soft, moistened cloth, and then wiped dry. To clean the fabric pieces or foam handlebars, use a sponge moistened with lukewarm water and a bit of liquid soap, and gently rub the part that needs cleaning. Eliminate any soap residue and avoid getting the fabric too wet. More information in the FAQ section for your specific product.

I am concerned that my child is not in the recommended age/weight range.

The age for using Dream ranges approximately between birth and 6 months. Dream should be used until the baby can sit up, crawl or stand up by him- or herself. At that time, s/he should be moved to a crib.

After-sales

How can I file a claim under the warranty?

Warranty claims can be with the Babyhome office (email link), by providing your receipt, a detailed description of the issue and images if necessary.

How long does the warranty last and what does it cover?

As the manufacturer, Babyhome offers one-year warranty on all products beginning with the date age of purchase, in accordance with the European legislation currently in force (link). The warranty does not cover: water damage to the lining or fabric; improper use; wear from normal daily use; damage from improper maintenance (please refer to manual), neglect or an accident; damage due to alteration unauthorized by BabyHome; products purchased from an unauthorized BabyHome dealer. *(an unauthorized BabyHome dealer is any retailer not listed on the store locator of our website)

Where can I find the "manufacturing date code" sticker?

For Dream, you can find the "manufacturing date code" on the structure. Dream

For Eat, you can find the "manufacturing date code" on the lower part of the footrest. Eat

For Emotion, you can find the "manufacturing date code" on the lower part of the basket. Emotion

For Onfour, you can find the "manufacturing date code" on the structure. Onfour

For Side, you can find the "manufacturing date code" on the structure. Side

Products

Answer your questions by clicking on the product you wish to learn about.

If you don’t find the answer to your question in our FAQs, you can fill out the contact form with your question and we will get back to you as soon as possible. Thank you for placing your trust in Babyhome!